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A normal day, a normal project is finished for a normal client, I send them the normal translation and write them the normal email. The person at the other end is a Japanese girl called Totomi...

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To scoop up a big project is a golden dream of sales managers at translation agencies. But they hardly realize what their achievements might cost project managers. If you see yourself in this video, like and share it.

• translation agency management
• project management
• vendor management

The incident described below happened at the very beginning of my career as a project manager, and it taught me a lot. It’s the end of a normal working day and time to leave the office, but I’m struggling to wrap up one of my projects. I am still actively corresponding with a client in Japan. I remember her name was Akiko.