At Protemos, we serve a wide range of customers. Over the years, we’ve noticed something important: those who communicate with us frequently tend to use the system much more effectively.
Experience
First of all, it’s our job to know Protemos inside and out. And we also know a thing or two about other translation business management systems. So, things that might seem complicated to you are usually easy for us. We know every corner of Protemos and are always happy to teach you.
Secondly, since Protemos is used by hundreds of translation companies, we’re very familiar with how different LSPs operate and how their processes vary. In fact, we have a strong understanding of business practices across the translation and localization industry. Well, maybe not all of them—but certainly those of small and medium-sized companies, as many of them are our direct clients. Most likely, we’ve already worked with another LSP whose processes are similar to yours.
So, we’re not just here to explain what each button does—we help you adapt the system to your real-life business processes.
Relationships
We genuinely believe we’re not just selling software—we’re providing a service. Yes, of course, we strive to build a powerful translation business management tool with all the features you might have on your requirements list. But what’s the point if no one helps you implement it or teaches you how to use it properly?
We’ll schedule as many calls as you need and support you until everything is clear. That’s our unique selling proposition (USP). And believe it or not—we only want satisfied customers. In fact, we’d rather not make a sale than onboard someone who doesn’t truly need our system.
We’re not idealists—we just understand how this business works. A system like ours can be used for over 10 years if it meets the customer’s needs. An unsatisfied user, on the other hand, will likely leave as soon as the first license expires.
And we know every customer will talk about us to others. We want to be the “good guys” in those stories—because that’s what builds trust and brings in new clients. That’s our vision and our strategy.
The Hardest Cases
Sometimes, we sell the system without a single online meeting, or we never receive any questions from the client. And while, of course, we’re glad to make an easy sale, it also hurts a little to know the system may be used at only 10% of its potential—simply because the user doesn’t know what’s possible.
Then, 3–5 years later, we may get questions that could have been asked on day one—questions that could have saved the client dozens or even hundreds of hours.
So, whenever you choose a Translation Business Management System (TBMS), consider not just the software, but the support team behind it. Never hesitate to test their responsiveness—because in the long run, your satisfaction with the system will depend on it.
And we genuinely want to help you. So do not be silent please.
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